What painting sizes are available?
Our general sizes are:
Inches |
12 x 16 |
16 x 20 |
20 x 24 |
24 x 36 |
30 x 40 |
36 x 48 |
48 x 72 |
CM |
30 x 40 |
40 x 50 |
50 x 60 |
60 x 90 |
75 x 100 |
90 x 120 |
120x180 |
However, you can order any other size by request. Simply send us an email at info@best-art-online.com for a quotation.
How long does it take to get my finished painting?
Usually, it will take 15 - 20 days to produce your painting and to deliver it.
Can I order oil paintings which are not showed in your online catalogue?
Yes, you can order paintings which are not in our online catalogue.
If the painting is a known masterpiece then tell us the name of the artist, the name of the painting, and if possible, a link or web address where you found the painting. Email the information to info@best-art-online.com.
If the painting is not a known masterpiece then we will need a high resolution photograph of the painting so that we can reproduce it for you. Email the photograph to info@best-art-online.com for a quotation.
If you want a painting produced from a photograph them simply email us the photograph to info@best-art-online.com for a quotation.
Can you describe the ordering process?
How can I pay for my order?
You have the following choices: PayPal or Offline payment. We will be adding more payment methods in the near future.
Is it safe to purchase on your web site?
Absolutely! All confidential credit card information will only be seen by Paypal and not by us.
Weight of canvas?
IN |
8x10
|
12x16 |
16x20 |
20x24 |
24x36 |
30x40 |
36x48 |
48x72 |
KG |
0.05 |
0.10 |
0.17 |
0.25 |
0.45 |
0.70 |
0.90 |
1.80 |
What delivery methods do you use?
We use recognised shipping companies such as DHL, FedEx, TNT, UPS depending on location.
How much does my delivery cost?
We offer worldwide deliveries, the cost is FREE.
Why do you have 2 different prices on your site (with VAT and excluding VAT)?
EU (European Community) residents are charged VAT (Value Added Tax). Non-EU residents are not charged VAT.
If you do not log in with your account then you will see both prices. Once you log in you will only see the prices appropriate for your region.
Can I order a gift voucher?
Yes you can. The Gift Voucher FAQ explains how we handle Gift Vouchers.
Each Gift Voucher covers the full cost of 1 painting.
When buying a gift voucher you have 1 decision to make:
is the person that is going to use the Gift Voucher resident within the EU (European Community) or are they resident outside of the EU?
The reason for this is that EU residents are charged VAT.
What if my purchase arrives in a damaged condition?
The chance that your purchase will arrive damaged is very low, as we use special packing materials for safe and careful transportation to ensure secure delivery and prevent possible damages. In the event that your purchase does arrive damaged through our fault, we shall exchange your purchase or shall refund its cost. Please record the condition of the delivery with a photograph of the damage and a description. Email these details to info@best-art-online.com.
What is your returns policy?
Best-Art-Online.Com has a Money Back Guarantee. If you are not completely satisfied with your purchase due to issues with the painting you can return it for a full refund of the purchase price.
Why do you sell the paintings unframed?
We let the customer choose the frame to match their room decoration and preferences. Most of the time, the painting can be framed at local framing shop for a lower price than buying and shipping paintings that are framed..
Can you do a commission portrait or painting?
Yes we can. Our professional artists can create any portrait, copy any other artwork, including sculptures at your request. Please email details to info@best-art-online.com for a quotation.
Can I get a discount, if I order several articles?
In most cases, we offer a discount, provided that you are an existing customer or purchase more than 3 articles. Please email details to info@best-art-online.com for a quotation.
Can I cancel my order?
You can cancel your order at any time before we begin painting your picture free of charge. Please email details to info@best-art-online.com and we will refund any payments you have made.
Do you sell artworks wholesale?
Yes, we can supply you with wholesale product if you are a wholesaler. Please email details to info@best-art-online.com.
How is the painting packed for delivery?
Every artwork is packed manually in ultra strong materials, applying special technologies, and then, rolled in special tube, and carefully transported to its destination.
If you have any questions, please contact us at (Email:info@best-art-online.com.
|
